:root{--ink:#182536;--navy:#102536;--blue:#2f6f8e;--orange:#e7792d;--gold:#d7a84c;--paper:#eef2f4;--line:#d7e0e4;--muted:#657684;--white:#fff;--green:#2f7a58;--red:#b33c34;--sans:"Microsoft YaHei","PingFang SC",sans-serif;--serif:"Noto Serif SC","Songti SC",serif}
*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0;background:var(--paper);color:var(--ink);font:14px/1.7 var(--sans)}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}.skip-link{position:fixed;top:-80px}.skip-link:focus{top:10px;left:10px;background:#fff;padding:8px;z-index:99}.topbar{height:82px;padding:0 4vw;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:13px}.brand img{width:180px;max-height:56px;object-fit:contain}.brand b{display:block;font-size:18px}.brand small{color:#9fb1bd;letter-spacing:.12em}.topbar nav{display:flex;align-items:center;gap:20px}.topbar nav a,.topbar nav button{color:#dbe5ea;background:none;border:0;cursor:pointer}.login-panel{min-height:calc(100vh - 82px);display:grid;place-items:center;padding:40px}.login-card{width:min(520px,100%);background:#fff;padding:42px;box-shadow:0 20px 60px rgba(16,37,54,.14)}.login-card h1{font:500 38px var(--serif);margin:4px 0 8px}.login-card p{color:var(--muted)}.login-card label{display:grid;gap:7px;margin:16px 0;font-weight:700}.login-card input{padding:13px;border:1px solid var(--line)}button.primary,button.secondary{border:0;padding:11px 18px;font-weight:700;cursor:pointer}.primary{background:var(--orange);color:#fff}.secondary{background:#fff;border:1px solid var(--line)!important;color:var(--ink)}.message{min-height:24px;color:var(--red)}
.workspace{padding:32px clamp(20px,5vw,74px) 70px}.hero{background:linear-gradient(120deg,#e7f0f3,#fff);padding:34px 38px;display:flex;justify-content:space-between;gap:30px;align-items:center}.eyebrow{color:var(--blue);font-weight:800;font-size:11px;letter-spacing:.16em}.hero h1{font:500 clamp(30px,4vw,48px)/1.2 var(--serif);margin:6px 0 12px}.hero p{max-width:900px;color:var(--muted)}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:18px 0}.metrics article{background:#fff;border:1px solid var(--line);padding:20px}.metrics span{display:block;color:var(--muted)}.metrics strong{display:block;font-size:32px;margin-top:4px}.toolbar{background:#fff;border:1px solid var(--line);padding:16px 20px;display:flex;gap:18px;align-items:center;margin-bottom:16px}.toolbar label{display:flex;align-items:center;gap:8px;font-weight:700}.toolbar select{padding:8px 12px;border:1px solid var(--line)}.toolbar>span{margin-left:auto;color:var(--muted)}
.voice-queue{display:grid;gap:14px}.voice-item{background:#fff;border:1px solid var(--line);padding:24px}.voice-item.pinned{border-left:5px solid var(--gold)}.voice-head{display:flex;justify-content:space-between;gap:20px}.voice-head h2{font:500 23px var(--serif);margin:0}.voice-meta{display:flex;flex-wrap:wrap;gap:8px;color:var(--muted);font-size:12px}.badge{display:inline-flex;padding:3px 9px;border-radius:20px;background:#edf2f4;color:#405866;font-size:12px;font-weight:700}.badge.pending{background:#fff4df;color:#8a5b00}.badge.approved,.badge.resolved{background:#e7f5ed;color:#286b4d}.badge.rejected{background:#fdeceb;color:#973a33}.stars{color:var(--orange);letter-spacing:2px}.voice-body{font-size:16px;white-space:pre-wrap;margin:18px 0}.voice-media{display:flex;flex-wrap:wrap;gap:10px;margin:14px 0}.voice-media img,.voice-media video{width:150px;height:105px;object-fit:cover;background:#edf1f3}.voice-media audio{width:320px}.voice-reply{padding:12px 15px;background:#f4f7f8;border-left:3px solid var(--blue)}.voice-actions{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px}.voice-actions button{border:1px solid var(--line);background:#fff;padding:8px 12px;cursor:pointer;font-weight:700}.voice-actions .approve{background:var(--green);border-color:var(--green);color:#fff}.voice-actions .reject{color:var(--red);border-color:#e8b9b5}.voice-actions .delete{margin-left:auto;background:#fff5f4;color:var(--red);border-color:#d86b63}.voice-actions .delete:hover{background:var(--red);color:#fff}.reply-form{display:grid;grid-template-columns:1fr auto;gap:9px;margin-top:14px}.reply-form textarea{padding:10px;border:1px solid var(--line);resize:vertical}.empty,.error{background:#fff;border:1px dashed #c7d2d8;padding:46px;text-align:center;color:var(--muted)}.error{color:var(--red)}.toast{position:fixed;right:24px;bottom:24px;background:var(--navy);color:#fff;padding:12px 18px;opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none}.toast.show{opacity:1;transform:none}.toast.error{background:var(--red)}
@media(max-width:850px){.topbar{height:auto;min-height:76px;padding:12px 20px}.brand img{width:135px}.topbar nav a{display:none}.workspace{padding:18px}.hero{align-items:flex-start;flex-direction:column}.metrics{grid-template-columns:1fr 1fr}.toolbar{align-items:stretch;flex-direction:column}.toolbar>span{margin-left:0}.voice-head{flex-direction:column}.reply-form{grid-template-columns:1fr}}